On June 25, 2012, Acting Ombudsman Debra Rogers submitted th

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On June 25, 2012, Acting Ombudsman Debra Rogers submitted the 2012 Citizenship and Immigration Services Ombudsman's Annual Report to Congress.
In her opening message, Acting Ombudsman Rogers writes:
"Our mission is to assist individuals and employers who have encountered problems with the immigration benefits system. We are constantly striving to find new and better ways to perform this function. In this report, we identify some of the difficulties encountered by USCIS' customers and offer potential solutions. The Ombudsman’s Office interacts with a wide array of stakeholders; this report attempts to clearly and effectively capture their concerns and recommendations."
This Annual Report describes the work of the Ombudsman’s Office over the past year and provides insight into our current projects including:
Highlighting USCIS’ support for our nation’s military and encouraging enhancements to related programs;
Calling for agency action on issues, including USCIS Service Requests, Extraordinary Ability Petition Adjudications, Employment Authorization Documents (EADs), Deferred Action Processing, and Special Immigrant Juvenile Adjudications;
Improving coordination among USCIS, U.S. Immigration and Customs Enforcement (ICE), and the Executive Office for Immigration Review (EOIR).
The report also highlights USCIS’ new multilingual engagement, expanded public outreach, and technological advancements.
Read the Executive Summary of the Ombudsman's 2012 Annual Report to Congress
http://links.govdelivery.com/track?type ... ummary.pdf

Read the Ombudsman’s full 2012 Annual Report to Congress
http://links.govdelivery.com/track?type ... report.pdf

If you have difficulties accessing a file or need assistance, please contact the Ombudsman's Office at cisombudsman@hq.dhs.gov.